Caroline Montagu

"Caroline has the ability to challenge and motivate people in a way that they feel empowered to achieve great things both in a work situation and in their personal lives."

Philip White, Director of Human Resources, Jumeirah hotel group

"Caroline has facilitated lively, interactive sessions where leaders have freely expressed ideas and thoughts, have constructively challenged one another and personally developed action plans that have been followed up during the course of the year. We look forward to future working with Caroline."

Gina Ramson-Williams, Group Talent Director, CMGRP UK Ltd

"Caroline is an exceptional Business Coach working with the leaders of industry who value her challenging and supportive approach both within their businesses and personally. Her coaching has real impact and her goal is to help people make the choices that take them towards leading a more successful and fulfilling life. Her understanding of people and her professionalism are what enable her to get consistent results, which is why she is continually in demand."

Maggie Childs, Coaching Co-Ordinator

Leadership Coaching

"Caroline, you are a superb coach!"

Wynford Dore, Founder and CEO, DDAT Ltd

"The difference in the coachee has been like night and day. The coach (Caroline Montagu) has done an outstanding job."

Kieran White, Managing Director, Coates Rentair

"The best cheque I have ever written"

Steve Soloman, Regional Manager, Royal Bank of Scotland. (Referring to coaching for 8 Area Managers in his team)

"I have worked in regulated sales for the past 20 years and good coaching is a critical success factor in this environment. I have yet to observe anyone with Caroline's ability - In my opinion, she is a naturally gifted coach. Your investment in time and money will be hugely rewarded if you fully harness Caroline's capabilities. To optimise your opportunity be prepared to enter in to a challenging and trusted relationship with a professional that will address the root cause of your development area. Working with Caroline is hugely enjoyable/rewarding and whether you are looking to become more effective in your current role or wanting to progress your career aspirations - You will not be disappointed with the outcome!"

Martin Bowmer UK Head of Sales, Commercial Wealth Management, HSBC PLC

"Working with Caroline has been a fascinating and very rewarding experience. She has helped me to de-clutter my thinking process and refocus my time and energy on things that will make a significant difference to the way I approach my job. The process has been inspirational."

Kelly Walsh, Managing Director, Consumer Group, Manning Selvage & Lee (P.R.)

"A pleasure working with you. You have made a real difference."

Colin Byrne, CEO UK & Ireland, Weber Shandwick (PR)

"The first thing I would note is that I found the sessions with Caroline hugely enjoyable and rewarding. Yes, Caroline can be extremely tough and challenging, however there was always a clear goal and reasoning involved and I felt as though the work was tailored to my specific areas of need. In summary, working with Caroline has allowed me to not only develop and employ better and more efficient working practices but has also provided an insight into my own personality and working preferences. This understanding has been hugely valuable in becoming a better team member and team manager in addition to my own development."

Gary Knight, European Marketing Director, Sega

"I worked with Caroline on several objectives that I felt I needed to address to allow me to progress to the next level in my career. Caroline constantly challenged me to think about things from a different perspective and gave me the confidence to feel that I could achieve whatever I put my mind to. I now feel that I know what I need to do in order to make that next career step and I am feeling inspired to achieve it."

Geoff Hutchinson, IT Development Manager, Penna

"My career so far has exposed me to several coaches and techniques but nobody quite like Caroline. Working with Caroline for a year has transformed the way I think, behave, operate and build teams. It has been a fantastic journey and the learnings I will take, and pass on to my management team, will significantly change my personal and team's performance. Caroline challenges you to unlock the answers to the challenges you face with such a personal, effective and encouraging style that after every meeting the excitement of putting our learnings into practice is overwhelming."

Neil Costello, Customer Development Manager, Aviva UK Life

"My level of motivation has improved, as has my confidence. I am sure that this is because I now feel a stronger part of the team and have a valued part to play. I feel that I am now a more complete Sales Director and can do much more of the total job. I am more self aware and have an awareness of the impact that I am having on my team and colleagues.
The sales team is more focussed because I am. They are more effective, because I am. All of this is currently being reflected in our order book and the prospect of a good year for sales.
I would undertake coaching again without hesitation, and recommend that if anyone has the chance to do it, that they should, and embrace it. Coaching was like having a best pal that poses tricky questions, without any hidden agenda, and listens to your response. I found it fairly emotional, generally enjoyable, tough and very beneficial."

Tim Judge, Sales Director, Linpac Storage Systems

"I entered the world of coaching as a highly sceptical and somewhat angry person; disappointed in my new position and very concerned about how I was going to settle into a role which was not consistent with my expectations. My scepticism was fuelled by the suspicion that I was being sent to a counsellor to be reprogrammed, so that I "fitted in" to the company more readily.
I could not have been more wrong! Caroline established her professionalism and no-nonsense approach at out first meeting. She quickly determined our key objective: helping me to operate more effectively, which in turn, would benefit my employer. Caroline also had the ability to establish a high level of trust in a short period of time so that instead of us having to work on developing a cooperative relationship, we launched into getting to grips with my dissatisfaction and solutions.
Caroline used a number of instruments (including Eqi) to help me understand how I view the world and we developed some really basic but useful filters and models to help me keep away from old and destructive habits as well as build on my successes. I turned the cultural differences and barriers into opportunities for improving working relationships. I find that I use the strategies which we developed on an ongoing basis and my level of satisfaction at work has significantly improved. I am also performing at an outstanding level and making a significant contribution to improved business performance.
Most importantly, Caroline has helped me develop a flexible operating style which benefits me in my current work situations as well as in my private life. The coaching sessions often come to mind and I am sure I will draw on my learnings for many years. I have no hesitation in recommending Caroline Montagu as an extremely effective coach; someone who is giving & empathetic and yet challenging; highly intelligent and perceptive; a true professional who genuinely wants to help executives improve their performance."

Vice President of International Retail Group

"Much coaching is theoretical. Caroline Montagu understands the theory, but she is above all very practical. I found her coaching of immediate and enduring help in how I actually do my job better - not just how I ought to. She has taught me how to work with colleagues more effectively. Her coaching has brought clear and tangible benefits both to me and to Martin Currie."

Ross Leckie, Director, Martin Currie Investment Management Ltd

"Having reflected on the whole coaching experience, I have got a huge amount of value from it and have really enjoyed all of the time we have spent together, even though it was exhausting at times. Thank you again and I will stay in touch."

Jenifer Richmond, People & Change Director, Arriva UK Regions

"Caroline Montagu has coached many of the senior management team at Hobbs through an important period of change. She has a flexible approach to the variety of styles and development needs of the team. She has helped them increase their self awareness, develop their management styles and improve effectiveness. Having a confidential, caring, but challenging coach has enabled them to gain clarity, deal with issues more confidently, and develop strategies and goals to achieve better results. Coaching continues to be an important investment in our team and in Hobbs future success."

Mike Spearing, Retail General Manager, Hobbs Ltd

"Coaching has allowed for a cleaner more structured thought process to take place, enhancing confidence in the development/achievement of all aspects of my work/life"

Penny Green, Area Manager, Hobbs Ltd

"The opportunity to stop and focus and reflect with someone…... and I feel rewarded by the process."

Simon Arthur, Product Manager, Hobbs Ltd

"I feel speaking to Caroline has enabled me to perform more effectively and give me greater insight into my decision making processes"

Hilary Will, Area Manager, Hobbs Ltd

"Dear Caroline,
As we have now, sadly, reached the end of the current series of coaching sessions, I wanted to thank you for the invaluable help that you have given me in achieving the objectives that I set out at our first meeting. The way in which we have been able to analyse the particular issues that have been holding me back in achieving my full potential has been as enlightening as the solutions themselves. I believe that the seven sessions have contributed more to my development as an effective manager and member of the Board, than all of the training courses that I have been on put together! I feel that I now have the tools to be able to make the transformation from good to great and enjoy the confidence to put them into practice."

Chris Aylward, Director of Business Development, Moss Pharmacy

"Caroline Montagu is a versatile, warm and highly professional coach. Her unwavering support has undoubtedly helped my major goal to become a reality far more quickly than I could have done it alone, and I recommend her unreservedly."

A.L. H.R. Director, West Sussex

"My first conversation with Caroline was as a total sceptic and reluctant participant.
It has been a tough journey but Caroline's honesty, guidance and expertise has unlocked potential and confidence that I never knew existed in me. I am now an enthusiastic convert."

Phil Shortman, Divisional Director, Wates Construction Ltd.

"Caroline is a tough and straightforward coach and at the same time sincere and caring. She has the ability to pick out the real issue and to give feedback in a clear and concise manner. Caroline helped me achieve my goal by asking well posed questions. This made me really think about what I wanted and how I was going to get it. She knew I had the answers in me and she made sure I found them. It was such a pleasure working with Caroline to achieve my goal."

Angie Howden-Duke, Network Support, Community Fund

"Coaching with Caroline has been really good. Every time I have a session I feel refreshed and good about myself. Professionally I am better at knowing how to achieve things and deal with people. I am more confident to take control and really feel the benefits. Coaching with Caroline is great and worthy of praise."

Philip Browne, Director of Marketing and Sales, Killick and Co (Stockbrokers)

"My time with you has been highly valued and I take away some new ways of thinking that will help me in my continued drive to achieve higher personal standards in all aspects of the job I do today and the job I go to. I very much hope that I will be able to spend some more time with you as things develop in this new world for me"

Eric Allen, Vice-President Sales for Europe, Africa and Middle-East, Amdocs

"I have just completed a course of coaching sessions with Caroline and have found them inspirational, thought provoking and energising. Caroline helped me analyse my strengths and development areas in detail which has in turn helped me grow further within my role.
I felt Caroline’s coaching style allowed me the luxury of taking the time needed to look at each aspect of my professional life and review working methods, practises and my own management style and those around me, to which I have found invaluable moving forward.
I thank Caroline for her words of wisdom and encouragement during my coaching sessions and would highly recommend her to any future client."

Sue Prince, Operations Manager, Berkeley Scott Group

"Caroline is an excellent coach. I found her style to match quite well with my own. I also think her prior industry experience is important to being effective with people like myself. Caroline is engaging, high energy, and intelligent. Caroline did not exhibit any of the characteristics which I would have found annoying such as being preachy, trying to stick to a prescribed method, or over analyzing situations. Instead, she let analyze my own situation and helped me form action points and a plan. Overall, I really enjoyed working with her and would highly recommend her in the future."

Brett Tejpaul, MD, Barclays Capital

"So many thanks again for all the help, insights and guidance you provided last year. I gave a big thumbs up without hesitation in my assessment of the executive coaching experience. I hope others will continue to benefit from such coaching as I feel I have, not just in the SCS stakes, but in my overall performance (an example I gave was that at a couple of recent training courses I have been told I come across very well and have good presence - something I would not have expected a year ago!)"

Ian Manson, Director S&T Capability and Alignment Study, Ministry of Defence

"Working with Caroline has been an immensely rewarding experience. Yes, it has been challenging at times and now and again I found myself in slight discomfort as I gained new insights around my behaviours and their impact on others, however, Caroline's firm but empathetic coaching style has really enabled me to discover a newer and much improved way of working. Thank you Caroline!"

Mihir Pandya, Fraud Manager, Allianz

"I'm simply writing to say how much I enjoyed our final meeting the other day. I'm absolutely clear that you helped me to make some huge steps forward in so many ways. As you know when we first met I'd been in my new role for just under a year. Through your coaching I've been able to build a new found confidence through which the quality & frequency of my contribution has improved tremendously. In short I believe I have been able to put the "transition issues" & process & all the uncertainties & private inner turmoil that goes with it well & truly behind me.
If I had to pick on a couple of outcomes that have made the most difference to me it would be the feedback you obtained which was of such quality & depth it far surpassed that available through the usual 360 process.
But I think THE most important outcome was that I can now be proud of & recognise my own interventions/work/ideas/interactions in a way that previously I found impossible. Being my own worst critic just didn't go far enough to describe my previous attitude!
Once again very many thanks for all your help support & ideas Caroline."

Keith Culling, Regional Manager, London Region, Allianz Insurance plc

"I just wanted to write a note to say 'thank you' - again! I had some feedback yesterday that those who previously had reservations about me in my new role have now had enough new positive experience with me to leave those reservations behind. This wouldn't have been possible without your advice and support."

Director, Barclays Capital

"My sessions with Caroline really helped me to pause and think about how I go about my job and how I could do it better. Caroline helped me reflect on what my key priorities are, organise myself better, and delegate more effectively. Overall the coaching has given me clarity on what I need to do, and what others need to do, to add greater value to the company"

Martin Hibbert, Finance Director, Arriva PLC

"I have worked with Caroline on-and-off for over 4 years. At first, Caroline helped me to adjust to a new sector, with a different pace and style of working. Then, after a promotion, Caroline was a major support in coaching me to grow into the role to achieve some great business results. As a result of our work together, I am equipped with some tools to do better, and the turn-around of my department's results and performance speak volumes for what Caroline has helped me to achieve. But moreover, I have had an aide and confidante behind the scenes who has helped me develop, build my confidence, and most of all aid me in being a better coach myself - of myself, of my team, and of my colleagues around me. I always know that she's a call away if ever I need some support and help. Highly recommended!"

Sales & Marketing Director for a multi-billion pound turnover business

"I had two specific goals from my coaching sessions with Caroline. 1. To develop and improve for a key business role following feedback from the Executive Committee 2. To achieve great results for some specific business tasks. Our coaching sessions provided me with the opportunity to think and be creative, to really consider options and finally to get an implementation plan. Caroline asked the difficult questions and provided the atmosphere and time to be creative and think things through. The positive feedback I received about my performance tells me that the coaching sessions were a success"

Darren Kehoe, Commercial Director, Wates Living Space

Career Coaching

"Caroline saved my career. I started as a grumpy discontent; after 6 sessions with Caroline I was confident, articulate and convincing about myself and my work. Everyone noticed the difference in me - my chairman, CEO and board members, included. In our sessions Caroline was sensitive, insightful, and just hugely ambitious to make a success of me. Thank you, Caroline."

Martin Ripley, Head of Assessment, Policy and Development Programme, QCA (Qualifications and Curriculum Authority).

"In the beginning I wasn’t sure what coaching offered, but the benefits soon became clear. It provided the opportunity to look at how I approached work and allowed me to talk through alternative approaches to real life work situations in a safe, low risk, non threatening environment. More importantly by encouraging me to work through the issues myself, coaching gave me the confidence to try these alternative approaches out in the workplace. I quickly realised that by being aware of the areas I needed to work on and the things I could do about them I could make huge leaps in terms of personal effectiveness and as importantly it also showed me that while there were areas I could improve, it wasn’t all bad.
Best wishes and thanks again, Campbell."

Dr M C McCafferty, Fast Stream Grade Manager, MOD

"Caroline's very enabling approach offered insight, inspiration and practical support when I was at the lowest point of my career.
The techniques used to set goals and identify the concrete steps to achieve them proved invaluable in restoring my sense of personal power and my potential to realise new ambitions.
Ultimately impacting on all aspects of my life, sessions with Caroline have been an incredibly efficient and effective investment of time and energy. With her help I now feel I understand better the motivations and outcomes which matter most to me."

YC, Research Director, London

"At the greatest crossroads and most beleaguered period of my life, Caroline Montagu's skills empowered me to entirely restore my own confidence. By meticulously detailing my position and familiarising my strengths, I identified a series of goals. I then put strategies in place to achieve these goals in all elements of my life. My recent achievements have been the most fulfilling; furthermore, with understanding and reasoned belief in myself, I will continue to achieve my goals."

H.F. Sales Manager, London

"Dear Caroline
Just a short note to thank you enormously for the excellent 'coaching' I received from you.
I thoroughly enjoyed the process and felt that it certainly helped me to focus on my goals and aspirations, giving me the impetus I needed to take the next steps in my new career. I would also like to add that I found your approach very professional and your manner very caring."

Terri Wood, Ex-H.R. Director HSBC

Workshops & Training

"Caroline has a highly open and energising style which puts the participants immediately at ease. The workshop was highly interactive which provided the opportunity for the delegates to practice real coaching on real issues. All the participants left the workshop feeling confident in coaching as a technique and with a desire to extend the coaching culture in the company. This should have a positive impact "

Judith Bufton, Head of Learning and Development, Allianz Cornhill.

"Very well put together and presented"

John Knowles, Director I.T. and Offshore Operations, Allianz Cornhill.

"Lots of great information given and always put into scenarios to understand it. The book and handouts given are fantastic.
"The course was very motivational and Caroline an excellent, enthusiastic teacher."
"I found the course extremely helpful. It brought to the surface skills that I didn’t know I had. It made me more confident in my ability to bring out the best in others."

Extracts from feedback forms following Coaching Skills workshop for Hobbs’ senior management team

"Lots of great information given and always put into scenarios to understand it. The handouts are fantastic "
"The course made me more confident in my ability to bring out the best in others "
"Professional, focused, relevant and inclusive. "
"I found the course very interesting and am confident that I will use these skills in the work environment. "
"One of the best courses I have attended."

Extracts from feedback forms following coaching skills for leadership workshop for Martin Currie (Fund Management)

"Excellent content – pace just right "
" This is an excellent course – good content and well run."
" Very good workshop. Well led."
"Excellent day's training. Very enjoyable and thought provoking. "
"Excellent course, set at good pace with lots to take away and use in practice. "
"A very positive day with good interaction amongst the delegates. "
"Excellent course. Very informative. I feel I learnt a great deal about myself and other people."

Extracts from feedback following Mentor Skills Workshop for Allianz Managers

"Hi Caroline, I can’t tell you how useful your training day was. I personally found it to be fantastic, for that I thank you very much."

Dawn Rollings, Medical Operations Manager, DDAT

"Dear Caroline, On behalf of all at Denza, I would like to thank you for such a great day of training – we all left the session feeling energized, motivated, and above all, positive about our goals, and how we are going to achieve them. Most of us were feeling nervous about today, so thank you for making us feel at ease – we think your approach is fantastic, and will recommend you to many others. Have a lovely weekend, With best regards"

Stephanie Mitchell, Denza International (Recruitment Agency)

"Caroline Montagu is a leading Management Consultant who has provided expert consulting to Weber Shandwick at the CEO, Executive and Leadership level over the last three years. Most notably this year Caroline has worked very closely with us to help improve our leadership capability, strategic thinking and excellence in execution. In particular Caroline has been integral in helping design development interventions in conjunction with the CEO and Group Talent Director. We have focused on improving our Executive team’s ability to spot emerging commercial opportunities both internal and external, that will help us become more creative and differentiated over the medium and long term. We have also focused on concrete business objectives with deliverables and have become more adept at managing the change and transition process as a result. Our key outcome is one of improved organisational performance, a better networked leadership team and more personal commitment to organizational performance through group, individual and leadership activity. One example being a major focus on the theme of collaboration that has resulted in an agreed process across all our divisions to exploit organic and new business growth opportunities that will be cascaded throughout the organization at all levels. We see this as a very positive outcome. Caroline has facilitated lively, interactive sessions where leaders have freely expressed ideas and thoughts, have constructively challenged one another and personally developed action plans that have been followed up during the course of the year. We look forward to future working with Caroline."

Gina Ramson-Williams, Group Talent Director, CMGRP UK Ltd

"Caroline, I just wanted to express my thanks for the course yesterday. I really enjoyed it, and whilst the concepts were familiar, it did give me a wider view of coaching, and how to apply the additional skills during mentoring. As I am an activist, as you would expect I have already sent a few emails and put a few things in place this morning.
I also made some great contacts who will be instrumental in me progressing my career and I feel very optimistic and excited about the prospects ahead. You certainly added to that enthusiasm with your positive, engaging and dare I say it exuberant style! I can’t remember when I have enjoyed a course so much!"

Trudy Branton, Training & Quality Control Co-ordinator. Allianz

"Thank you so much for a fabulous days training yesterday – the feedback has been excellent from all attendees and I sense a real sense of urgency now to meet the planned objectives – not least on my part.
On a personal level can I thank you as having read the overall objectives for my team I feel that many of the areas that I am currently addressing with them will now be much easier to manage and steer having given them the vision to see how they can achieve their own goals whilst also adding value to the business. It will enable us to take a very good team to an even higher level."

Maxine Reeves, Head of Retail, East Ltd

"Hi Caroline, Just a quick note (feedback ?!) to say how impressed I was by your coaching course. I've attended a dozen or more management training courses over the years and as an old cynic was not exactly looking forward to your course with any particular relish! However yours was the first which held my attention for more than a couple of hours ,let alone 2 days, and for once I came away feeling that it was valuable time very well spent."

Jonathan Crookes, Manager and Principal Solicitor, Transcare Law, Arriva Group

"Big thank you from me too Caroline. The course was excellent and fun. I think it will change my life!"

Hannah Cabral, Festival Director, Top Gear Festival South Africa

Open Events

"Great programme.”

“The flow of the course was fast and this is what made it have more impact."

Senior managers, retail goup.

"We all left the session feeling energized, motivated, and above all, positive about our goals, and how we are going to achieve them. We think your approach is fantastic."

"The course made me more confident in my ability to bring out the best in others."

Director, Fund Management Company

"It will enable us to take a very good team to an even higher level."

Maxine Reeves, Head of Retail, East Ltd (Fashion retail)

"I can’t remember when I have enjoyed a course so much!"

Trudy Branton, Training & Quality Control Co-ordinator. Allianz (Insurance)

"We all left the session feeling energized, motivated, and above all, positive about our goals, and how we are going to achieve them. We think your approach is fantastic."

Stephanie Mitchell, Denza International (Recruitment Agency)

"I can’t tell you how useful your training day was. I personally found it to be fantastic, for that I thank you very much."

Dawn Rollings, Medical Operations Manager, DDAT

"Fantastic – Great style and pace – lots of ‘penny dropping’ moments. Lots of useful tools – mindset change"

Margaret Hebbourn, Allianz

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