EAST Development Program Analysis

Introduction

In early 2011 I designed and ran five one-day workshops for 60 staff based at the Southwest London head office of EAST, high-street fashion retailer. Staff were from all levels, from senior management to junior administrators. The workshop focused on their personal effectiveness. Immediate course evaluation was very positive with impact scores of 9/10 in most areas. However, the true measure is in what changes are sustained and the longer term impact of development programmes. The course outline follows, with analysis of results six months after the workshop was completed.

Aim

To develop all staff to be more effective personally and as part of wider teams.

By improving personal effectiveness, influence of others, assertiveness, collaboration and team working, all staff will contribute to a better working environment, morale, responsibility, focus and higher performance.

Objectives

By the end of the workshop delegates will be able to:

Self Management

  • Understand their role objectives
  • Prioritise and plan work
  • Manage their time and energy to be most effective
  • Set SMARTER goals
  • Get motivated and overcome procrastination

Working with others

  • Refresh their knowledge of different personality types
  • Be able to adapt their style to influence all types
  • Understand assertiveness and communicate with confidence
  • Manage others’ expectations and manage your manager!
  • Be more effective in meetings
  • Understand and contribute to team working
  • Use their new knowledge to problem solve more effectively

Self development

  • Give and receive feedback constructively
  • Develop a plan for seven new habits

 

Method

Trainer led theory, discussions and role play activities based on delegates’ own challenges goals and real life situations

The East Development Program Analysis is based upon the answers of 9 randomly chosen respondents. The headline learns were: Time Management, being Assertive and Delegation; 75% of which are used daily.

What are the participants doing differently?

 

How has your change in approach impacted on your own results and those around you?

On average the participant’s results improved by 33% across all aspects taught during the course and metrics for individuals improved the most. The highest impact was observed in the amount of responsibility that the participants started to take on after the course (a 44% increase). Their own effectiveness and confidence have also seen marked increases (42%).

Positive impacts were also observed in teams. The strongest impact was seen in the effectiveness of delegation (a 32% increase) and the overall effectiveness (a 31% increase).

 

 

What were the impacts of the course upon the company?

Following the course, participants were able to observe an increase in the overall efficiency of their work. Over time this has translated into an overall increase in impact to the business. The biggest changes were seen in staff retention (an increase of 42%), motivation (33%) and overall morale (32%).

 

How has the program influenced each participant?

 

In what way has the course helped to influence the following? (individual responses)

 

 

Participants’ overall impression of the EAST Development program

 

 

Summary

The participants found the EAST Development program beneficial for their further development and work confidence. Most participants described improvements in their behaviours translated into an improved quality of performance.

The analysis shows that this program allows them to think and see outside of the box, encourages them to take on more responsibility (44% increase), become more effective and confident (42% increase). Overall individuals increase in all areas of personal effectiveness by an average of 33%.

Motivation and morale was sustained at over 30% after six months. Staff retention was perceived to improve by 42%, The course provides a good framework for more effective team working and helps to deliver better results.

"Caroline has a highly open and energising style which puts the participants immediately at ease. The workshop was highly interactive which provided the opportunity for the delegates to practice real coaching on real issues. All the participants left the workshop feeling confident in coaching as a technique and with a desire to extend the coaching culture in the company. This should have a positive impact "

Judith Bufton, Head of Learning and Development, Allianz Cornhill.

"Very well put together and presented"

John Knowles, Director I.T. and Offshore Operations, Allianz Cornhill.

"Lots of great information given and always put into scenarios to understand it. The book and handouts given are fantastic.
"The course was very motivational and Caroline an excellent, enthusiastic teacher."
"I found the course extremely helpful. It brought to the surface skills that I didn’t know I had. It made me more confident in my ability to bring out the best in others."

Extracts from feedback forms following Coaching Skills workshop for Hobbs’ senior management team

"Lots of great information given and always put into scenarios to understand it. The handouts are fantastic "
"The course made me more confident in my ability to bring out the best in others "
"Professional, focused, relevant and inclusive. "
"I found the course very interesting and am confident that I will use these skills in the work environment. "
"One of the best courses I have attended."

Extracts from feedback forms following coaching skills for leadership workshop for Martin Currie (Fund Management)

"Excellent content – pace just right "
" This is an excellent course – good content and well run."
" Very good workshop. Well led."
"Excellent day's training. Very enjoyable and thought provoking. "
"Excellent course, set at good pace with lots to take away and use in practice. "
"A very positive day with good interaction amongst the delegates. "
"Excellent course. Very informative. I feel I learnt a great deal about myself and other people."

Extracts from feedback following Mentor Skills Workshop for Allianz Managers

"Hi Caroline, I can’t tell you how useful your training day was. I personally found it to be fantastic, for that I thank you very much."

Dawn Rollings, Medical Operations Manager, DDAT

"Dear Caroline, On behalf of all at Denza, I would like to thank you for such a great day of training – we all left the session feeling energized, motivated, and above all, positive about our goals, and how we are going to achieve them. Most of us were feeling nervous about today, so thank you for making us feel at ease – we think your approach is fantastic, and will recommend you to many others. Have a lovely weekend, With best regards"

Stephanie Mitchell, Denza International (Recruitment Agency)

"Caroline Montagu is a leading Management Consultant who has provided expert consulting to Weber Shandwick at the CEO, Executive and Leadership level over the last three years. Most notably this year Caroline has worked very closely with us to help improve our leadership capability, strategic thinking and excellence in execution. In particular Caroline has been integral in helping design development interventions in conjunction with the CEO and Group Talent Director. We have focused on improving our Executive team’s ability to spot emerging commercial opportunities both internal and external, that will help us become more creative and differentiated over the medium and long term. We have also focused on concrete business objectives with deliverables and have become more adept at managing the change and transition process as a result. Our key outcome is one of improved organisational performance, a better networked leadership team and more personal commitment to organizational performance through group, individual and leadership activity. One example being a major focus on the theme of collaboration that has resulted in an agreed process across all our divisions to exploit organic and new business growth opportunities that will be cascaded throughout the organization at all levels. We see this as a very positive outcome. Caroline has facilitated lively, interactive sessions where leaders have freely expressed ideas and thoughts, have constructively challenged one another and personally developed action plans that have been followed up during the course of the year. We look forward to future working with Caroline."

Gina Ramson-Williams, Group Talent Director, CMGRP UK Ltd

"Caroline, I just wanted to express my thanks for the course yesterday. I really enjoyed it, and whilst the concepts were familiar, it did give me a wider view of coaching, and how to apply the additional skills during mentoring. As I am an activist, as you would expect I have already sent a few emails and put a few things in place this morning.
I also made some great contacts who will be instrumental in me progressing my career and I feel very optimistic and excited about the prospects ahead. You certainly added to that enthusiasm with your positive, engaging and dare I say it exuberant style! I can’t remember when I have enjoyed a course so much!"

Trudy Branton, Training & Quality Control Co-ordinator. Allianz

"Thank you so much for a fabulous days training yesterday – the feedback has been excellent from all attendees and I sense a real sense of urgency now to meet the planned objectives – not least on my part.
On a personal level can I thank you as having read the overall objectives for my team I feel that many of the areas that I am currently addressing with them will now be much easier to manage and steer having given them the vision to see how they can achieve their own goals whilst also adding value to the business. It will enable us to take a very good team to an even higher level."

Maxine Reeves, Head of Retail, East Ltd

"Hi Caroline, Just a quick note (feedback ?!) to say how impressed I was by your coaching course. I've attended a dozen or more management training courses over the years and as an old cynic was not exactly looking forward to your course with any particular relish! However yours was the first which held my attention for more than a couple of hours ,let alone 2 days, and for once I came away feeling that it was valuable time very well spent."

Jonathan Crookes, Manager and Principal Solicitor, Transcare Law, Arriva Group

"Big thank you from me too Caroline. The course was excellent and fun. I think it will change my life!"

Hannah Cabral, Festival Director, Top Gear Festival South Africa

Sign up for regular coaching tips and updates: